Terms & Policies

Whether the guest returns a signed copy of these conditions or not, the conditions will be deemed to have been accepted and will be in force upon confirmation of the booking.

Provisional bookings
Upon written request via email and subject to availability, we will provisionally book your place on the chosen tour. Space is allocated and held but if another client requires their space, the guest will be asked to confirm with a deposit payment or release the space.

Confirmed bookings
Upon written confirmation via email and a completed Booking Form, final confirmation details and an invoice will be sent. Upon receipt of the deposit payment the booking will be confirmed.

Cancellation
Cancellation of a confirmed booking received prior to the tour start date is subject to a fee of the per person tour price. Cancellation insurance is compulsory as these fees will not be waived.

Prices
We will do our utmost to keep to the prices that are published. However, if increases are forced on us we reserve the right, prior to confirmation, to amend the tour price.

Scheduling times & routes
Departure and arrival times are approximate and cannot be guaranteed. We reserve the right to alter our tour itinerary at any time between start and end points. We caution against same-day air travel on departure or arrival days due to possible delays with flights or the train.

Changes
Tugela Tours reserves the right to amend the tour price at any time prior to written confirmation of the reservation. Tugela Tours further reserves the right to cancel or amend any excursions or the tour departure dates provided they can offer the passenger alternative excursions or departure dates. Tugela Tours is not responsible for any delay or changes in tour arrangements that may be caused by natural or other factors beyond the control of Tugela Tours. There will be no refunds for any part of the tour that might be missed due to personal reasons.

Passports & Visas
The onus is upon the client to ensure that passports and visas, as may be required, are valid prior to departure for Africa. We travel through South Africa and sometimes into Lesotho. Some nationalities are eligible to purchase port-of-entry visas. Immigration forms will be available at the Lesotho border. Please enquire with us or check with the relevant embassies in good time regarding applications. Visas are also available through booking agents. Passports must have at least three blank VISA pages and must be valid for at least six months from your return-home date.

Medical
We do not operate tours in high-risk malaria areas but anti-malarial precautions are recommended if you have concerns. Please consult your medical practitioner. Although South Africa does not require Yellow Fever vaccinations, the countries guests visit from or return to after the trip often require one.

Photography
Tugela Tours reserves the right without notice to make use of any photography/film taken by our staff on the tour for general publicity purposes without payment or permission.

Maximum tour capacity
32 people per tour. We reserve the right to increase or decrease accommodation capacity as circumstances require.

Of special note
Although certain limited insurances have been arranged, neither Tugela Tours (Pty) Ltd, nor its servants, agents or employees, shall be liable for any loss or damage to passengers’ luggage or effects. Insofar as one of the tours may include a visit to a game reserve and whilst attacks by wild animals are extremely rare, similarly neither Tugela Tours, nor its servants, agents or employees, accept any liability whatsoever for any injury or incidents to passengers or their belongings. The passenger hereby waives any claim which he/she may have against Tugela Tours (Pty) Ltd, its servants, agents, employees or subcontractors (all of the aforementioned being collectively referred to as ‘Tugela Tours’) for any injury and/or loss of any nature whatsoever (including, without limiting the generality of the aforegoing, consequential loss) arising for any reason of any nature whatever directly or indirectly out of any aspect of the tour including, without limiting the generality of the aforegoing, any form of transport used for the purpose of the tour. This waiver shall be binding on the passenger’s executors, heirs, trustees and dependants. The passenger records that all the services and facilities provided to the passenger are accepted voluntarily and with full knowledge that they may expose the passenger to injury, danger or loss. The passenger further records that any statement, representation or information given to him/her by Tugela Tours shall, unless given in writing, not prejudice this waiver in any manner whatsoever. The passenger indemnifies Tugela Tours in respect of any claim that may be made by any third party against it arising out of any claim in respect of which the passenger gives the aforementioned waiver. This agreement shall be governed solely by laws of the republic of South Africa.